Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@favorgrounds.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Purchase invoice , and mail or handover your return to the following address:

Favor Grounds
Attn: Returns
RMA #
180/G, Kalapaluwawa
Rajagiriya, Western Province 10100
Sri Lanka

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

      
 ●     Item needs to be in original condition including tag attached   
 ●     Item returns need to be informed to us within 2 days from the package received to the customer   
 ●     The exchanged item should be equal or less value than the original item   
 ●     Items are on "Sale" can be returned or exchanged   
 ●     Invoice needs to be provided when return an item   

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+94720613059
info@favorgrounds.com